Privacy Policy

1. Information We Collect

Account Information

• Email address and password (encrypted)
• Name and profile information
• User type (Artist, Manager, Record Label, Production Company, Engineer, Studio)
• Age verification confirmation (we only store that you confirmed being 18+)

Profile Information

• Profile photos and cover images
• Bio and professional details
• Location (city, state, coordinates for map display)
• Social media links (Instagram, Spotify, SoundCloud)
• Portfolio audio samples and studio images

Transaction Information

• Booking history and session details
• Payment information (processed securely by Stripe)
• Loyalty points and tier status

Usage Information

• Session files uploaded during bookings
• Messages sent between users
• Reviews and ratings
• Device information and IP address

2. How We Use Your Information

• Platform Operation: To provide booking services, process payments, and facilitate connections
• Communication: To send booking confirmations, updates, and important notices
• Security: To verify accounts, prevent fraud, and protect users
• Improvement: To analyze usage patterns and improve the Platform
• Loyalty Program: To calculate and apply tier benefits
• Support: To respond to inquiries and resolve issues

3. Information Sharing

We only share information in these specific cases:

With Other Users

• Your public profile information (name, bio, location, portfolio)
• When you book a session, your contact info is shared with the engineer/artist
• Session files uploaded during bookings are accessible to both parties

With Record Labels (For Signed Artists)

If you are signed to a verified record label or production company, your label will have access to the following information about your bookings:

• Booking dates, times, durations, and locations
• Engineer names and studio details
• Session costs and payment breakdowns
• Uploaded session files and deliverables
• Booking statuses and completion confirmations

Purpose: This access is provided to labels for tax documentation, insurance compliance, and duty-of-care obligations. Labels are contractually obligated to use this information responsibly and in accordance with privacy laws.

Artists are notified during label sign-up that session information will be shared with their label for business purposes.

With Service Providers

• Stripe: For payment processing (they have their own privacy policy)
• Email Services: For sending transactional emails
• Cloud Storage: For hosting uploaded files securely

Legal Requirements

• When required by law or legal process
• To protect rights, property, or safety of In The Mix or users
• In connection with fraud prevention or security investigations

4. Data Security

We implement industry-standard security measures:

• Encryption: All passwords are encrypted using Argon2 hashing
• HTTPS: All data transmission is encrypted in transit
• Secure Storage: Data is stored in secure, access-controlled databases
• Payment Security: Stripe handles all payment data (PCI DSS compliant)
• Access Controls: Limited employee access to personal data

5. Your Rights & Choices

Access & Updates

You can access and update your profile information at any time through your account settings.

Account Deletion

You can delete your account at any time. Upon deletion:

• Your profile will be removed from public view
• We may retain certain data for legal/business purposes (e.g., transaction records)
• Booking history may be retained for financial compliance

Communication Preferences

You can opt out of marketing emails, but you will still receive:

• Booking confirmations and updates
• Payment receipts
• Important account or security notices
• Legal or policy updates

6. Data Retention

• Active Accounts: Data retained as long as account is active
• Deleted Accounts: Most data deleted within 90 days
• Transaction Records: Retained for 7 years for tax/legal compliance
• Dispute Records: Retained as needed for legal purposes

7. Children's Privacy

In The Mix is NOT intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover a user is under 18, we will delete their account immediately.

8. Cookies & Tracking

We use essential cookies for:

• Authentication (keeping you logged in)
• Security and fraud prevention
• Preferences and settings
• Platform functionality

We do NOT use third-party tracking cookies for advertising. Our analytics are minimal and focused solely on improving the Platform.

9. Third-Party Links

The Platform may contain links to external sites (e.g., Spotify, Instagram, SoundCloud). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. International Users

In The Mix operates in the United States. By using the Platform, you consent to the transfer and processing of your data in the U.S., which may have different privacy laws than your country.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the Platform. Continued use constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us through the Platform support system.